Return Policy

Overview

At Vefthranquazl, we want you to be completely satisfied with your course purchase. This Return Policy outlines our refund and cancellation procedures for our online art education courses.

Please read this policy carefully before making a purchase. By purchasing a course, you agree to the terms outlined in this Return Policy, as well as our Terms of Use.

Digital Product Policy

Our courses are delivered as digital content accessible through our online platform. Due to the immediate and ongoing nature of digital access, we offer a limited refund policy designed to balance customer satisfaction with the protection of our intellectual property.

Refund Eligibility

You may request a full refund within 30 days of your initial purchase date if:

• You have completed less than 25% of the course content
• You have not downloaded or screen-recorded any course materials
• Technical issues prevent you from accessing the course and cannot be resolved by our support team
• The course description was inaccurate or misleading

Refund requests submitted after 30 days from the purchase date will not be eligible for a full or partial refund, except in exceptional circumstances at our sole discretion.

Non-Refundable Situations

Refunds will not be granted in the following situations:

• More than 30 days have passed since the purchase date
• You have completed more than 25% of the course content
• You have downloaded, copied, or screen-recorded course materials
• You are unsatisfied with your learning progress or results (courses provide education, not guaranteed outcomes)
• You changed your mind or no longer have time to complete the course
• The course does not meet your personal expectations when the content matches the course description
• You shared your account access with others in violation of our Terms of Use

How to Request a Refund

To request a refund, please contact us within the 30-day eligibility period using one of the following methods:

• Contact us through our contact form
• Reach out directly using the contact information provided at the end of this policy

Your refund request must include:

• Your full name and email address associated with the account
• Order number or purchase confirmation details
• Course name and purchase date
• Reason for the refund request

We will review your request and respond within 5-7 business days. If approved, refunds will be processed to the original payment method within 10-14 business days.

Processing Refunds

Once your refund request is approved:

• Your course access will be revoked immediately
• The refund will be processed to your original payment method
• You will receive an email confirmation once the refund has been processed
• Processing times may vary depending on your payment provider or bank

Please note that refund processing times are subject to the policies of your payment provider or financial institution.

Course Access After Refund

Once a refund is processed, your access to the course will be immediately terminated. You will no longer be able to view course materials, access video lessons, or participate in course-related activities. Any downloaded materials should be deleted in accordance with our Terms of Use.

Subscription and Membership Cancellations

If you have purchased a subscription or membership:

• You may cancel your subscription at any time through your account settings
• Cancellation will take effect at the end of your current billing period
• You will retain access to course content until the end of the paid period
• No refunds will be provided for the current billing period after cancellation

Refunds for subscription purchases follow the same 30-day policy outlined above for the initial purchase only.

Transfer of Courses

Course purchases are non-transferable and tied to the original purchaser's account. Courses cannot be transferred to another person or account. If you wish to gift a course, please purchase it directly for the intended recipient.

Technical Issues

If you experience technical difficulties accessing your course:

• Contact our support team immediately for assistance
• We will work with you to resolve access issues
• If technical problems cannot be resolved, you may be eligible for a refund or course credit
• Technical issues must be reported within the 30-day refund window to be considered

Disputes and Chargebacks

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your payment provider. Chargebacks may result in the immediate termination of your account and access to all courses. We are committed to working with you to find a satisfactory resolution.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. The return policy in effect at the time of your purchase will apply to your transaction.

Contact Us

If you have questions about our Return Policy or need to request a refund, please contact us at:

Vefthranquazl
3264 Motor Ave, Los Angeles, CA 90034, United States
Contact: contact@vefthranquazl.world
Phone: +1 310-837-7194

For refund requests, please include "Refund Request" in your message subject line to ensure prompt processing.